This privacy policy determines how Labostera UAB collects, uses, stores and processes your personal data when you use our services and website.

When you visit our website for the first time, we will ask you to agree to the use of cookies under the conditions set out in this notice.

Our website contains privacy control settings that give you the opportunity to decide how we will process your personal data. Using the privacy settings, you can limit the amount of information received about you through cookies.

In this message you will find answers to the following questions:

(a) how we use your data;

(b) to whom and when we provide your data;

(c) how long we store your data;

(d) what our direct marketing policy is;

(e) what rights you have in relation to your data;

(f) how we use cookies;

(g) what else you should look out for.

1. How do we use your data?

1.1. In this section you will find the following information:

(a) the categories of data we process;

(b) in the event that we do not receive data from you, information about the sources of such data;

(c) the purposes for which we process your data; and

(d) legal basis for data processing.

1.2. We process information about your use of our website and the services we provide ("usage data"). Usage data may include your IP address, geographic location, browser type and version, operating system, referral source, length of visit to the website, pages viewed, navigation paths on the website, as well as information about the periods and frequency of using the services. We receive this data with the help of cookies or similar technologies. We process this data in order to better understand your use of the website and the services provided on it. We process this data on the basis of a legitimate interest, namely in order to monitor and improve the website and the services provided on it.

1.3. We process your access data ("access data"). Access data may include your name, e-mail address. e-mail address, telephone number, date of birth and other data provided by you during registration. We receive this data directly from you. We process access data for the purposes of website administration, service provision, ensuring the security of the website and the services provided, and for communication with you. We process this data for the purpose of executing a contract between you and us (or, at your request, taking steps to conclude such a contract), as well as on the basis of legitimate interest, namely, in order to properly administer the website and our activities related to it.

1.4. We process information related to the goods we sell and the services we provide to you ("service data"). Service provision data may include your contact details, your payment details and details of service provision (information about a specific order of goods, documents required for the conclusion and execution of a sales contract, correspondence for the purpose of service provision, etc.). We process service provision data in order to be able to provide you with services and to properly perform service provision accounting. We process this data for the purpose of executing a contract between you and us (or, at your request, taking steps to conclude such a contract), as well as on the basis of legitimate interest, namely, in order to properly administer the website and our activities related to it.

1.5. We process the information you provide to us in order to receive our communications and email newsletters. by mail or other means of communication ("message data"). We process this data for sending relevant information messages and newsletters. We process this data with your consent. In addition, if we have already provided you with services on our website and you do not object to this, we will also process message data on the basis of legitimate interest, namely, in order to maintain and improve relations with existing customers.

1.6. We process information related to any communication you send to us ("communication data"). Communication data can include both the content of the correspondence and the call itself, as well as the metadata related to such communication. In the case of correspondence, the website automatically creates metadata related to your communication, submitted with the help of the forms on the website. We process communication data in order to contact you, as well as for accounting purposes. We process this data on the basis of legitimate interest, namely, in order to properly administer the website and our activities related to it, to ensure uniform and good quality consulting practice, and the examination of conflict situations between you and our employees.

1.7. We may process your personal data specified in this notice when it is necessary to assert, execute or defend legal claims, whether arising under judicial, administrative or other non-judicial proceedings. For this purpose, we process your personal data on the basis of legitimate interest, namely, in order to protect and ensure our, your and other persons' rights.

1.8. We may process your personal data specified in this notice when it is necessary to purchase or have insurance coverage, manage risks or for professional consultation purposes. For this purpose, we process your personal data on the basis of legitimate interest, namely, in order to properly protect our activities from risks.

1.9. In addition to the specific purposes indicated in this part of the notice, we can also process your personal data when it is necessary to process them in order to fulfill our legal obligations, as well as when it is necessary to protect the vital interests of you or other natural persons.

2. To whom and when do we provide your data?

2.1. We may disclose your personal data to any of our group companies (including both our subsidiaries and our controlling company and all its subsidiaries) to the extent necessary to achieve the purposes set out in this notice.
2.2. We may disclose your personal data to our insurers and professional consultants to the extent necessary to acquire or have insurance coverage, manage risks, receive professional advice, or to assert, enforce or defend legal claims, regardless of whether arising under a judicial, administrative or other non-judicial procedure. .
2.3. Financial transactions related to the provision of services on the website may be processed by our payment service providers. We share your service provision data with payment service providers only to the extent that it is necessary for the purposes of processing your payments, money transfers and complaints and inquiries related to such payments and money transfers.
2.4. We may disclose your personal data to other service providers for the purposes of providing specific services to the extent necessary to provide such services (for example, website hosting service providers, courier services, persons providing and maintaining servers, e-mail service providers). With the help of subcontractors, we take all necessary measures to ensure that our data processors have implemented appropriate organizational and technical security measures and maintain the confidentiality of personal data.
2.5. In addition to the specific cases of possible disclosure of your personal data indicated in this part of the notice, we may also disclose your personal data when such disclosure is necessary to fulfill our legal obligations, as well as when it is necessary to protect the vital interests of you or other natural persons.
2.6. The persons specified in this part may be established outside the Republic of Lithuania, the European Union or the European Economic Area. In the event that we transfer your personal data to such persons, we will take all necessary legal measures to ensure that your right to privacy continues to be adequately protected.

3. How long do we store your data?

3.1. We process your personal data for any purpose or purposes for no longer than is necessary for that particular purpose or purposes. In any case:
(a) access data is stored for no longer than 3 (three) years from the last update of information in your account or 10 (ten) years from the end of the last provision of services to you (depending on which event is later);
(b) service provision data is stored for no longer than 10 (ten) years from the date of completion of service provision;
(c) message data is stored for no longer than 2 (two) years from the date of consent or, in the case that messages are sent to existing customers in order to maintain and improve relations with existing customers, 2 (two) years from the end of the provision of the relevant services;
(d) communication data is stored for no longer than 2 (two) months from the end of the communication.
3.2. In certain cases, we do not have the ability to indicate in advance the specific periods for which we will store your personal data. For example, usage data will be stored as long as it is necessary for the specific purposes of its management.
3.3. Despite the terms specified above in this part of the notice, we have the right to store your personal data when such storage is necessary to fulfill our legal obligations, as well as when it is necessary to protect the vital interests of you or other natural persons.

4. Direct marketing

4.1. With your consent, we will send marketing communications by email. by mail and/or SMS to inform you about our news.
4.2. Also, if we have already provided you with services and you do not object to it, we will also inform you about our other products that could be relevant to you and information related to them.
4.3. You can opt out of receiving marketing communications at any time.
4.4. You can do this:
(a) by clicking on the relevant link in any marketing communication you receive;
(b) by contacting us by e-mail info@packstera.lt and packstera.lt by others contacts specified on the website.
4.5. If you do any of the above, we will update your profile to ensure that you no longer receive marketing communications from us in the future.
4.6. Please note that our business consists of many interconnected services and it may take several days for all systems to be updated, so you may continue to receive marketing communications while your request is still being processed.
4.7. Opting out of marketing communications will not stop communications directly related to the provision of services to you.

5. Your rights

5.1. In this part of the notice, we provide you with an overview of the rights you have under data protection legislation. As the implementation of some rights is complicated, we present only the main aspects in this notice. We invite you to familiarize yourself with the relevant legal acts and the guidelines of the supervisory authorities so that you have complete information about these rights.
5.2. Your main rights provided by data protection legislation are the following:
(a) right of access to data;
(b) the right to request data rectification (most of the actions related to this right can be performed by logging in to an account, if one has been created);
(c) the right to request deletion of data;
(d) the right to restrict data processing;
(e) the right to object to data processing;
(f) the right to data portability;
(g) the right to file a complaint with a supervisory authority;
(h) Right to Withdraw Consent.
5.3. Right of access to data. You have the right to receive confirmation from us as to whether we are processing personal data related to you, and, in the case of processing, you have the right to familiarize yourself with the processed personal data and certain additional information. This additional information includes the purposes of data processing, categories of personal data, data recipients. Except in cases where this would violate the rights and freedoms of other persons, we will provide you with a copy of your personal data upon your request. We will provide the first copy free of charge, but we may charge a reasonable fee for additional copies to cover administrative costs.
5.4. The right to demand rectification of data. You have the right to demand that your inaccurate personal data be corrected and, taking into account the purposes of data processing, that incomplete data be supplemented.
5.5. In certain cases, you have the right to demand that your personal data be deleted. These situations include cases where: (i) personal data are no longer necessary to achieve the purposes for which they were processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you do not agree to the processing of data based on the provisions of relevant legal acts; (iv) the data is processed for the purpose of direct marketing; (v) the data is processed unlawfully. Please note that in certain cases you may not be able to exercise this right due to applicable exclusions. Such exceptions include cases where the data is necessary to: (i) exercise freedom of expression and information; (ii) to comply with our legal obligations; (iii) assert, enforce or defend legal claims.
5.6. In certain cases, you have the right to restrict data processing. These situations include when: (i) you dispute the accuracy of the data; (ii) the data is processed illegally, but you do not want it to be deleted; (iii) we no longer need the personal data, but you need such data to assert, execute or defend legal claims; (iv) You have objected to data processing, on the grounds of public interest or legitimate interest, until the validity of your objection is assessed. In the event of a restriction on the processing of your data, we will continue to store your data, but we will not process it further, except: (i) with your consent; (ii) assert, exercise or defend legal claims; (iii) to protect the rights of others; (iv) for public interest purposes.
5.7. You have the right to object to the processing of personal data based on your specific situation in cases where we process your personal data for purposes of public interest or on the basis of our or third parties' legitimate interest. If you object to such processing of your personal data, we will no longer process your relevant personal data unless we can prove that such data are being processed for compelling legitimate reasons that override your interests, rights and freedoms. We may also continue to process such data in order to assert, exercise or defend legal claims.
5.8. You have the right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes) at any time. If you object to such processing of your personal data, we will no longer process your relevant personal data for this purpose.
5.9. You have the right to object to the processing of personal data for scientific or historical research or statistical purposes. If you object to such processing of your personal data, we will no longer process your relevant personal data for this purpose unless we can prove that such data are necessary for a task carried out for reasons of public interest.
5.10. Right to data portability. To the extent that the legal basis for our data processing is:
(a) Consent; or
(b) performance of the contract or actions are performed at your request before the conclusion of the contract,
you have the right to receive your personal data in a structured, commonly used and computer-readable format. You will not be able to use this right if it will have a negative impact on the rights and freedoms of others.
5.11. In the event that you believe that we are violating data protection legislation while processing your personal data, you have the right to file a complaint with the State Data Protection Inspectorate, whose headquarters are at L. Sapiegos st. 17, LT- 10312 Vilnius, https://vdai.lrv.lt/lt/.
5.12. In cases where the legal basis for data processing is your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the legality of the processing of your data until the withdrawal.
5.13. In addition to the specific measures specified in this part of the notice or on the website, you can also use any of the rights mentioned in this part of the notice by contacting us by email at info@packstera.lt and other contacts specified on the packstera.lt website.

6. About cookies

6.1. Cookies are small text files that act as your identifiers, which the website server sends to your browser and which are stored in your browser. Each time the browser accesses the site's server, such an identifier is sent back to the site's server.
6.2. Normally, cookies do not contain any information that could identify the user, but your personal data that we process can be associated with information obtained and stored with the help of cookies.
6.3. We use the following cookies:

7. How can you manage cookies?

7.1. You can delete all cookies stored on your computer, and in many browsers you can set cookies not to be stored. Please note that if cookies are disabled, you may lose the ability to use many functions necessary for the website to function properly. For more information about cookies, visit https://www.allaboutcookies.org/ or https://www.aboutcookies.org/. On these websites, you can find detailed information about cookies and ways to disable them using your browser, as well as how to remove cookies that are already on your computer. In order to remove cookies from your mobile phone, you should find the relevant information in your phone's user manual.
7.2. Most web browsers give users the right to refuse or delete cookies. The means to do this may differ depending on the specific browser and its specific version. You can also access current information on how to block or delete cookies on the websites of the browser providers themselves, such as Chrome; Firefox; Internet Explorer; Safari.
7.3. Blocking cookies can have a negative impact on the use of many websites.
7.4. If you block cookies, you will not be able to use all the functions of our website.

8. Third Party Sites

The website may contain links to and from the websites of partners, information sources, and related persons. Please note that third-party websites that you access through links on this site have their own privacy policies and we are not responsible for these privacy policies. We recommend that you read the privacy notices of these other websites before submitting any of your personal data.

9. Children's personal data

9.1. The services provided on our website are intended for persons over 18 years of age.
9.2. The personal data of persons younger than the age specified in this section is processed only if the holder of the child's parental responsibilities gives consent to do so.
9.3. If we have reasonable doubts that we are processing the data of a person who is younger than the age specified in this section, without the consent of the holder of the child's parental responsibilities, we will delete the data of such a person from the databases.

10. Data Update

Please let us know if your personal information that we process needs to be corrected or updated.

Any changes to this notice will be published on the website and, in case of material changes, we will inform you about them by e-mail.
Updated - 10/22/2024